Job Description
Job Title: Manager of Smart Grid Customer Engagement - ComEd
Job ID: 3004760
Location: IL - Oakbrook Terrace
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Family: Marketing
Company Highlights
At Exelon, we've got a place for you. Exelon is developing sustainable energy to provide for the communities of today and planning for a brighter tomorrow. Exelon knows the future of energy is you.
Exelon Corporation is one of the nation's largest electric utilities, with more than $32 billion in annual revenues. The company has one of the industry's largest portfolios of electricity generation capacity, with a nationwide reach and strong positions in the Midwest and Mid-Atlantic. Exelon distributes electricity to approximately 6.6 million customers in northern Illinois, central Maryland and southeastern Pennsylvania and natural gas to more than 1.1 million customers in the Baltimore and Philadelphia areas. Exelon is headquartered in Chicago and trades on the NYSE under the ticker EXC.
We know that before we can generate more than 34,000 megawatts of electricity and deliver electric and gas service safely to millions of families and businesses, we need to recognize that each of our employees plays an integral part in the process. Join Exelon and you can share your ideas at a forward-thinking company and the next big idea could be yours. You've just found Exelon, a place where you can truly shine.
Business Unit Overview
ComEd and its nearly 6,000 employees are responsible for maintaining more than 78,000 miles of power lines that make up the electric transmission and distribution system in Northern Illinois. ComEd, headquartered in Chicago, serves approximately 70 percent of Illinois' population - about 9 million people - in a service territory that spans 11,400 square miles. Locations in Northern Illinois including Chicago and surrounding suburbs.
Job Description
PRIMARY PURPOSE OF POSITIONManage the development, delivery and administration of the Customer Education and Outreach plan for Grid Modernization and Smart Meter Deployment. Core strategies of plan are to build awareness around energy management, inform, educate and engage customers, and create community leaders through collaboration. Co-deliver the Grid Modernization External Stakeholder plan and outreach with External Affairs. Coordinate SG Issues management inoculation and monitoring with customer ops and external affairs. Work closely with other ComEd departments and hired consultants in such areas as Communications, Regulatory, Legislative Affairs, Customer Operations, E-Channels, Operations, IT and External Affairs, as well as agencies to deliver an outreach portfolio on energy management that includes low income, energy efficiency, real time residential pricing and Peak time rebate. Oversee quality efforts to verify that marketing and outreach collateral, reviews and services are delivered as required. Engage with Stakeholders as required and support regulatory approval of the Education and Outreach portion of AMI plan and facilitate re-enactment of the law. Develop and maintain an environment that promotes diversity, accountability and fosters teamwork. Establish, promote and maintain a safe work environment. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies. PRIMARY DUTIES AND ACCOUNTABILITIES (means principal, main, major or most important duties / accountabilities that the employee performs)
Item Accountability %
1 Manage delivery of all aspects of the Smart Grid Education and Outreach program that maximizes performance and minimizes risk. The aim is to deliver the best customer engagement program in the nation 30%
2 Drive identifying, articulating and delivering customer value for Smart Grid/Smart Meter. Lead customer engagement via new models of utility customer relationship management. Gain customer acceptance to improve utilization and acceptance, particularly with those customers who may not have internet access 30%
3 Manage issues management and mitigate and respond to risk with customers, external and legislative stakeholders to limit regulatory risks and encourage re-enactment of the bill. 20%
4 Meet needs of senior management on this high profile project and manage in an ambiguous environment 10%
5 Create and sustain an environment that fosters ComEd corporate values. Drive continuous improvement in quality and productivity of employees through the Performance Management Process.Counsel, develop, direct, evaluate and instruct employees. 10%
POSITION SPECIFICATIONS Minimum: Preferred:
Bachelor¿s degree in business, engineering, or other relevant discipline Graduate degree in business, engineering, marketing, or other relevant discipline
Ten or more years customer facing utility or /energy efficiency work experience
Strong leadership and strategic development skills
Strong interpersonal skills and previous experience and relationships with external stakeholders
Excellent editing skills
Demonstrated understanding of the Company¿s objectives and standards relating to customer relationships
Demonstrated ability to work within established budgets and deliver promised results
Ability to communicate with and direct a wide variety of professionals ranging from engineers to marketing experts is required
POSITION SCOPE Manage delivery of all aspects of the Smart Grid Education and Outreach program including management of strategy, interactive outreach and events, behavioral based feedback, messaging and collateral. Work with marketing, communications, external affairs, and other teams to design an E&O program that maximizes performance and minimizes risk. Plan, implement and manage intersection between Smart Grid/Meter and energy efficiency programs to integrate customer experience and engagement. As part of managing the outreach, work cooperatively with communications and their PR and advertising firm on messaging, advertising and issue mitigation. Work with external and legislative affairs to manage issues, provide collateral support to communities and support leaders who supported the bill. Engage market research, new product development and demand response to jointly design a value proposition that¿s compelling and useable to all customers in our service territory. Fulfill the day to day requirements to better serve customers participating in smart meter/smart grid outreach and energy efficiency programs. Ensure programs are delivered according to ICC rules and regulations to ensure cost recovery. Manage and develop professional staff including, group managers, marketing communications experts to provide oversight of various sub-contractors and program fulfillment vendors. Manage all customer relations¿ issues arising out of energy efficiency programs. Number of personnel managed (direct): 2-3, (indirect): numerous contractors delivering programs. Financial: Manage program expenditures of approximately $3 million in year one, and $5 million ongoing. DISCLAIMERThe preceding position description is intended to provide the general nature and level of work to be performed by employees within this classification. It is not intended to be a detailed description of the position or a comprehensive listing of all duties, responsibilities, and qualifications required of employees assigned to this position, nor is it intended to indicate the exact amounts of time an individual will perform various position duties. *LI-CV1
Equal Employment Statement
Exelon is proud to be an Equal Opportunity Employer.